At the-jewel.ae, we strive to ensure your satisfaction with every purchase. Please take note of our refund and return policy

Returns

• You have a 7-day window from the date of receiving your products to initiate a return.
• To be eligible for a return, your item must be in the same condition as when you received it—unworn and unused.
• Please note, customers are responsible for the delivery cost of their returns.
• A return delivery fee will be deducted from your original form of payment after the refund is processed.
• To initiate a return, kindly contact us at info@the-jewel.ae.

Exchanges

• You have the option to exchange your item for a different size or a different product.
• Follow the return instructions mentioned above and then proceed to place a new order for the desired item.

Items Excluded from Return and Exchange

• Sale and final sale items, including purchases made with promotional discount codes or discounts applied at the time of purchase.
• Cash-on-delivery (COD) orders, as cash refunds are not feasible.
• Earrings are exempt from return due to hygienic reasons.

Faulty Items

• We thoroughly inspect all items prior to dispatch, but in the rare event that you receive a defective, damaged, or incorrect item, please contact us immediately upon receipt.
• We will promptly assess the issue and take the necessary steps to replace the item or provide a refund.
• All associated shipping costs for returning faulty items will be covered by us.

Note

• Returns and exchanges are subject to meeting the specified conditions mentioned above.
• Please inspect your orders upon delivery, and contact us promptly for any issues with your items.

For any further queries or assistance regarding refunds and returns, please reach out to us at info@the-jewel.ae.